Wink's Carpet & Upholstery Cleaning Ltd — Terms & Conditions

1. Who we are

These terms apply to all cleaning services provided by Wink's Carpet and Upholstery Cleaning Ltd ("Wink's", "we", "us") to you, the customer.

• Company: Wink's Carpet and Upholstery Cleaning Ltd
• Company number: 15239883
• Registered address: 16 Appledore Cl, Stafford ST17 0EW
• Phone: 01785 596060
• Email: info@winkscarpetcleaning.co.uk
• Opening hours: 8am–8pm, seven days a week

When you book with Wink's, you're dealing directly with Jack Winkle, the owner. There's no call centre and no middleman.

2. Our guarantee

Your satisfaction matters more to us than any single job. That's why every clean comes with a simple, written promise:

If you're unhappy with any part of the clean, for any reason, tell us and we'll return as quickly as we can and re-clean the area free of charge. If you're still not happy after the re-clean, we'll refund your money in full.

To claim under the guarantee, just contact Jack on 01785 596060 or info@winkscarpetcleaning.co.uk as soon as possible after the clean, ideally within 14 days, and describe the area you're not happy with. We'll come back and put it right at no cost to you. If the re-clean doesn't resolve it, we'll refund what you paid for that clean in full — no quibbles and no small print.

3. Quotes and pricing

• Quotes are based on the information you give us about the rooms, items and condition involved.
• The price is confirmed with you before any work starts. If the job turns out to be different from described, we'll tell you and agree a new price with you first — we never just get on with it and surprise you with the bill.
• Quotes include everything needed for the clean: our time, solutions, equipment and travel.
• Unless stated otherwise, a quote is valid for 30 days.

4. Booking, access and parking

• Please make sure we can get into the property at the agreed time — someone aged 18 or over must be present, or you can arrange access with us in advance.
• Please clear the areas to be cleaned of small or breakable items where you safely can. We're happy to help move larger furniture as part of the job.
• Please let us know about parking arrangements when booking so we can plan the visit.
• We need access to running water and an electricity supply to do the work properly.

5. Cancelling or moving your appointment

Life happens, and we understand. If you need to cancel or reschedule, just call Jack on 01785 596060 as early as you can — ideally at least 24 hours before the appointment — so we can offer the slot to someone else. We don't charge cancellation fees for genuine cancellations.

If we ever need to move your appointment, we'll give you as much notice as we can and work with you to find a new time that suits.

6. Payment

• Payment is due on the day the work is completed, unless we've agreed something different with you in advance.
• We'll confirm the accepted payment methods when you book.
• Invoices for commercial or landlord work are due within 14 days of the invoice date unless agreed otherwise in writing.

7. What cleaning can and can't do

We'll always be straight with you about what a clean can achieve. A few things are worth saying clearly up front:

• Some stains — certain dyes, bleaches, rust, permanent inks and old set-in marks — can be permanent and may not come out completely, whatever anyone tells you.
• Cleaning can reveal or make more visible damage or wear that was already there, such as carpet pile distortion, colour loss, sun fading or pre-existing tears.
• Some fabrics and carpets are delicate by nature. Where there's a real risk, we'll discuss the options with you before we start, and we may ask you to sign off on the approach.
• Drying times vary with fabric, ventilation and weather. We'll give you an honest estimate on the day.

If we believe a clean would damage your item, we'll tell you and won't proceed without your informed agreement.

8. Our liability to you

Wink's carries public liability insurance and treatment risk insurance covering the cleaning treatments we use. If we damage something through our own negligence, tell us as soon as you notice and we'll put it right or make it up to you.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or anything else that can't lawfully be limited. Otherwise, our liability for any claim connected with a clean is limited to the price you paid for that clean.

9. Complaints

If something's gone wrong, we want to hear it. Call Jack directly on 01785 596060 or email info@winkscarpetcleaning.co.uk and we'll deal with it personally and quickly. Our re-clean and refund guarantee in section 2 applies to every clean we do.

See also our Privacy Policy.

10. The legal bit

• These terms are governed by the laws of England and Wales.
• Nothing here affects your statutory rights as a consumer.
• If any part of these terms is found to be unenforceable, the rest still applies.